Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide a seamless shipping experience for our customers. Please review our shipping policy below to understand how we handle your orders.

1. Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been processed and is ready for shipment.

2. Shipping Methods: We offer various shipping options to meet your needs. The available methods will be presented at checkout, and you can choose your preferred shipping option based on cost and delivery time.

3. Delivery Times: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided during checkout. Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances.

4. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. All shipping fees will be displayed at checkout before you complete your purchase.

5. International Shipping: Currently, we only ship within New Zealand. We do not offer international shipping at this time.

6. Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

7. Delivery Issues: If you experience any issues with your delivery, such as delays or missing packages, please contact our customer service team at [insert contact information]. We will do our best to assist you.

8. Signature Requirement: For certain orders, we may require a signature upon delivery to ensure the safe receipt of your package.

9. Incorrect Address: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

10. Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 48 hours of receipt. We will guide you through the process of resolving the issue.

11. Changes to Shipping Policy: We reserve the right to modify this shipping policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us at [insert contact information]. We appreciate your business and look forward to serving you!